Question 1

What is the admission process at Esperanza?

Accepted Answer

The admission process at Esperanza begins with an initial consultation, wherein prospective parents or guardians engage in a face-to-face interaction with our Clinical Director, a senior speech-language pathologist or an occupational therapist. This step holds significant importance as it allows us to gain a deeper understanding of the individual and address any concerns they may have. Following this consultation, a comprehensive assessment test is conducted, and a subsequent discussion is initiated based on the evaluation outcomes. On average, the assessment procedures would require three working days, and sessions can begin as soon as the assessment is completed. The assessment report will be given to the parent after two weeks. These outcomes play a pivotal role in determining the suitability of the child for enrollment in Esperanza, and subsequently, an appropriately qualified therapist is assigned to the child.

Question 2

How long does it take to undergo evaluation or commence therapy sessions at Esperanza?

Accepted Answer

The scheduling of evaluations or therapy sessions at Esperanza depends largely on the availability and preferences of the parents or guardians. We experience a high demand for our services, particularly during the late afternoons and early evenings. However, if parents can bring their child between 9:00 am and 3:00 pm, we can often accommodate their needs more promptly. We require three working days for evaluation, after which sessions will begin.

Question 3

What is the duration of individual sessions at Esperanza?

Accepted Answer

At Esperanza, individual sessions are scheduled for a duration of one hour, comprising 45 minutes of therapy, ten minutes for parents to engage in discussions with the therapists and to update therapy notes, and five minutes of clean-up time. Parents are encouraged to engage with the therapist during this time or may schedule an appointment during working hours.

Question 4

Can I request a change of allocated therapist at Esperanza?

Accepted Answer

Unfortunately, it is not possible to change your assigned therapist at Esperanza. We prioritize comprehensive training and high-quality service delivery. However, concerns should be discussed first with the therapist and, if needed, escalated to the Clinical Director.

Question 5

Am I allowed to observe my child’s therapy session as a parent at Esperanza?

Accepted Answer

Parents are encouraged to observe their child's therapy sessions. However, mobile phone use is not permitted during the sessions, and phones should be on silent mode.

Question 6

What can I do to ensure that my child receives the necessary therapy within a designated time period at Esperanza?

Accepted Answer

To ensure your child is seen promptly, keep your contact information updated, respond quickly to scheduling offers, and inform the center about changes in your availability. Sessions are booked a week in advance, and cancellations should be made at least one day prior.

Question 7

I require more therapy sessions than the prescribed program at Esperanza. Is this possible?

Accepted Answer

At Esperanza, therapy quality is prioritized over quantity. Exceptions to the prescribed therapy program are reviewed on a case-by-case basis by the Clinical Director.

Question 8

Will my child show improvement with Speech Therapy, and what may be a typical time frame, according to the law?

Accepted Answer

Every child is unique, and outcomes vary. While many children show significant improvement, no specific results or time frames can be guaranteed. Therapy plans are individualized to each child's needs.

Question 9

How does Esperanza ensure the quality of therapy given the varying work experience of their therapists?

Accepted Answer

Esperanza hires graduates and postgraduates specialized in Speech Language Pathology. All new therapists undergo intensive training and participate in continuous professional development to maintain high therapy standards.

Question 10

Can I obtain the lesson plan or progress report detailing the activities for my child?

Accepted Answer

Esperanza provides a basic progress report every three months free of charge. Lesson plans are shared after the initial assessment. Intellectual property rights protect certain therapy techniques, and sharing is restricted.

Question 11

Does Esperanza send their staff for home visits or to other centers/schools?

Accepted Answer

Esperanza prefers conducting sessions at the center but may arrange home visits or school counseling visits if required. Requests must be approved by the Clinical Director, and additional charges apply.

Question 12

What are the fees and session duration at Esperanza?

Accepted Answer

Fees and session durations are determined based on the child's assessment outcomes, communication needs, and family expectations. For detailed pricing, please contact Esperanza directly.

Group Therapy and Social Skills - FAQs

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