Know your rights
At Esperanza, you have the right to:
Empowerment and personal connection
You have the right to know the names of the professionals responsible for your care and to establish a personal connection with them.
You have the right to engage in open conversations with your therapist about your diagnosis and treatment, including instructions for follow-up care.
You have the right to request that your therapist communicates with you in a language that you can understand, ensuring clear and effective communication.
Respect and timely care
Your requests will be courteously received and promptly considered to the best of the circumstances.
You have the right to be informed about the purpose of various tests and treatments, as well as the identities of the individuals administering them.
You have the right to understand the general nature and potential risks of any procedure for which you provide consent.
You retain the right to change your mind about a procedure, refuse treatment, and receive information on the medical consequences of your decisions.
Privacy and confidentiality
You can expect the highest level of privacy and confidentiality in accordance with UAE laws and the care prescribed for you.
You can trust that all communications and records pertaining to your care will be kept confidential, adhering to legal requirements.
Choice and participation
You have the right to seek a second opinion from another centre, exercising your right to make informed choices.
You have the right to participate in ethical discussions that may arise during your care, ensuring your values and beliefs are respected.
Equal treatment and access
You have the right to access therapy without discrimination based on race, nationality, age, gender, or disability.
Safe and compassionate care
You have the right to receive care and treatment in a safe environment, ensuring your well-being and comfort.
Information and outcome
You have the right to be informed about the outcomes of your care, including any unexpected results, promoting transparency and understanding.
At Esperanza, we are committed to upholding your rights as a client. We respect your autonomy, privacy, and desire for information, ensuring you receive compassionate care in a safe and nurturing environment. Our dedicated team is here to support you, listen to your concerns, and provide the highest quality healthcare tailored to your individual needs. Your well-being and satisfaction are our top priorities.
Client Obligations
In choosing Esperanza as your speech and occupational therapy center, we believe in fostering a partnership built on mutual respect and responsibility. As a valued client, we entrust you with certain responsibilities that contribute to the success of your care journey.
Cooperation and adherence to the prescribed care plan are essential. By following the guidance of our dedicated staff, you play an active role in your child’s well-being. If there is anything you do not understand regarding the assessment or treatment, we encourage you to openly communicate and seek clarification from our staff.
To ensure the best possible care, it is crucial that you provide accurate and complete information about your child’s history. By doing so, we can tailor our approach to meet your specific needs and offer the most effective therapy.
Respecting the rights and privacy of other clients is paramount. We kindly request that you adhere to our institutional policies, treating fellow clients with consideration and compassion. Together, we create a supportive and harmonious environment for all.
Keeping your appointments is vital for the continuity of your care. If, for any reason, you are unable to attend a scheduled appointment, we kindly ask that you notify us 24 hours in advance.
Financial obligations associated with your care should be acknowledged and fulfilled. We strive to provide transparent information about costs and billing procedures, ensuring that you are well-informed throughout the process.
Thank you for entrusting us with your care. Let’s embark on this journey of transformation together, upholding our shared responsibilities.
You can cut all the flowers but you cannot keep Spring from coming.
